“Hi everyone,
We have taken your information and have spun up an investigation. That said, we   cannot restore missing items or gear. We apologize for the inconvenience.”

I find this response totally unacceptable. First of all, the way I see it everyone who purchased the DLC, The Dark Below, paid $35 for the Murmur. It was a mission based drop from Eris. No one had to complete some grand feat or spend hours of gameplay to attain it. Secondly, the implication here is that the missing weapons are the fault of the gamer or cases of user fraud. That, in itself, is a kick in the teeth to all who play Destiny and frankly, is insulting as hell. Well, I have news for Bungie: One claim of the Murmur disappearing or even a dozen, may constitute the possibility of fraud, but hundreds of reports of the same problem means that the error is yours and the responsibility of “making it right” rests solely on your shoulders. The fact that a studio that is as successful as said mentioned would sweep this issue under the rug and then take a “sorry about your bad luck” attitude is beyond me. I mean let’s face it, IF there are cases where someone’s weapon was replaced illegitimately (ie., they have broken it down and claimed to have lost it just so they can get another, which in my opinion is ludicrous, but hey, Bungie is the one that is suggesting this, not I) IF that were the case, which it isn’t but IF it were & IF Bungie were to replace the Murmur thru the Postmaster, Cryptarch or various other creative ways, what is the worst that would happen? Players would end up with an extra weapon that they would dismantle and receive a shard?!? Please! Does Bungie really feel that would be such a loss?? Is a shard really worth all the bad press and lost revenue that could result from the fallout of Bungie not standing behind their product? I personally feel that a “patch” or “fix” was not and has not been put into place because someone would have to lose some valuable holiday time away from the studio in order to correct the problem. And we, the consumers are obviously not worth the overtime it would take. Or the loss of a programmer’s extra slice of pumpkin pie on Christmas.

On this matter, my message to Bungie is this: If “Sorry for the inconvenience” is the best you can do, how about I inconvenience you by never buying another product that comes out of your studio! Seriously, the only reason the game is still in my tray is for the multiplayer value. And that will get old as the grapes grow more and more sour. My friends and I will move on. So will others. The competition is high. There are other games coming out on the regular. There are other development houses that guarantee excellence and care about the satisfaction of their customers, that own their mistakes and do their best to correct them. It is a shame that the first MMO that I have actually enjoyed playing has disappointed me (and others) so profoundly. My voice is small, Bungie, but I can make it large. And I intend to make it large enough to tell anyone who is listening that I paid cold, hard, cash for a product that is defective. And that no one at your studio cares.  Please correct your mistake and restore the faith.

And please address the issue of the Vanguard Mentor Missive which does not work. (for me anyway). It is broken. If not fixed, that will make two weapons that I have lost out on since The Dark Below dropped. I am not a happy camper. And I can’t help but feel that I have been “sharded” on. Big time.

Thanks, Bungie & Happy Holidays!